Privacy Policy

Who I am

Lancashire Dyslexia Specialists take your privacy seriously. In this Privacy Policy I have provided lots of information on when and why I collect your personal information, how I use it, the limited conditions under which I may disclose it to others and how I keep it secure.

Types of data I collect

When a client/learner contacts me to provide specialist support or an assessment, I collect a range of information to enable me to fulfil that service provision.

These might include:

Personal identifiers and biographical information, for example date of birth
Contact details – for example home address, email address and telephone number
Sensitive personal data - for example, details of why an individual seeks an assessment, details of a disability or specific learning difficulty, details of support a client/learner may have had in the past, assessment data, and notes written during and after support or assessment sessions or after other contact with client/learner
Dates of meetings held with a client/learner
Family Details – for example details of other family members with whom a client/learner or a client/learner’s school/college/workplace have given me consent to liaise

Why I collect this information

I collect this information to plan and provide the assessment, specialist support or other service the client/learner has requested. I may also use your information so that I may contact you for feedback on the service you have received. This makes sure I can continue to strive to deliver the best service possible.

I will keep data for a period of 6 years after the client has reached the age of 18 or for a period of 6 years if the client is over the age of 18 years at the initial point of assessment/support.

Who might I share this information with?

There are times when I may be required to share information, such as when a report is completed and schools/colleges/universities or workplaces will benefit from the findings and recommended support. I will always request your consent in this example.

If you receive NMH from me, I will ask you to provide consent so that I may share your data with DSA-QAG. This is a requirement of their audit process to ensure I am meeting the standards set by their organisation.

All data in relation to the information you share with me is stored in a locked cabinet (paper-based documents) or is password protected (electronic documents).

Access to your personal information

You are entitled to view, amend, or delete the personal information that I hold. Email your request to: info@lancashire-dyslexia-specialists.co.uk Note: Requests from clients/earners to delete data relating to an individual will be considered on a case by case basis but I may be unable to remove all assessment records and/or support notes for legal reasons.